Paphilly is headquartered in Shenzhen, China, and has two warehouses and an office located in the U.S. to ensure fast and reliable shipping services.

With over 12-years of experience and a 250,000 square meter production facility, we provide factory-direct sales and comprehensive luxury furniture solutions. All standard items on our website come with free shipping. We offer designer-grade furniture at a fraction of the cost—typically one-tenth the price of comparable designer pieces. Our expert team carefully inspects the craftsmanship and originality of every product. In addition to our wide selection of unique furniture, we also offer high-end custom furniture services. Whether the item is listed on our website or not, we can tailor it to meet your exact needs.

All Paphilly products are sourced from reputable global OEM manufacturers. Before any product is shipped to our customers, it undergoes rigorous technical and quality controls to meet the highest standards.

To check your order status, follow these steps:

1. Sign in to your account by clicking the "Log In" link in the top-left corner of any page.

2. Once logged in, you can view all your orders and their current status on the My Orders page.

3. Click the "View Order" link next to the order number to see the order summary and detailed status history.

If you don’t have a Paphilly account, you'll receive an email once your order has shipped. If you'd like more information or assistance, please don't hesitate to contact our customer service team.

Here are the status terms you may encounter for your order:

Order Details:

• Payment has been received. Order updates will be sent when available.
  
• Payment has been received. We will complete quality inspection and packaging within 48 working hours.
  
• The order has been shipped or picked up.
  
• The order has been delivered to the provided shipping address, including packages that are in transit or have already been delivered.
  

Order Processing:

• The order is incomplete and awaiting payment. Once payment is received, we will confirm it within 24 hours and begin processing.
  
• The item has been inspected and securely packed. It is ready to be shipped from the original warehouse.
  
• The item has been shipped from the warehouse to the departure port for sea transportation.
  
• The item is en route via sea to your local warehouse.
  
• The item has arrived at the transshipment port and will be sent to the destination port.
  
• The item has left the transshipment port and is on its way to the destination port.
  
• The item has arrived at the terminal port and is undergoing customs clearance.
  
• The item has cleared customs and is being sent to your local warehouse.
  
• The item is on its way to your local warehouse. We will provide updates as soon as it arrives.
  
• The item has arrived at the local warehouse. We will schedule a pickup with the carrier shortly.
  
• The item is scheduled for pickup and will be shipped to you shortly.
  
• The item has been shipped (e.g., Carrier: UPS/FedEx, Tracking Number: UPS1234). Please wait for further updates.
  
• The order has been delivered to the provided shipping address, including packages that are in transit or have already been delivered.
  
• The order has been canceled.
  
• The order has been returned and refunded.